Contact

For everything: hello@shopmerrittcollective.com

The person who replies to order questions also reads sourcing tips, wholesale notes, and the occasional thank-you email. Same-day replies are the norm; same-hour during business.

No phone line, no contact form. Email moves faster than either.

What we're best at answering

• Order status, tracking, shipping windows
• Returns, exchanges, and the rare "this came damaged"
• Sourcing notes ("do you have a wider version of this rug?")
• Wholesale, press, and partnership requests
• A note about a piece that's not quite what you hoped for

The slower questions

Anything that takes more than an email to answer — a custom piece, a corporate gift order, a bulk order for a wedding or hotel — we still handle by email. Send the brief, we'll write back within a day with a thought-out reply.