Shipping policy

Shipping

Merritt Collective works with independent makers who ship their pieces to you directly. That keeps us close to the people who make the work, and it shapes how shipping runs here — so it is worth a minute of your time.

Where we ship

We ship within the United States only. We are not able to deliver to international addresses at this time.

What shipping costs

Standard shipping is free on orders of $175 or more. Oversize items are excluded. On orders under $175, standard shipping is a flat $9.95.

One thing we would rather tell you here than have you find at checkout: each maker ships from their own studio or warehouse, so on orders under $175 the $9.95 is charged per maker. A $90 order holding pieces from two makers is quoted $19.90. At $175 and above, shipping is free no matter how many makers are involved. Either way, the full shipping total is shown to you at checkout before you pay anything.

Oversize and freight items

Large and heavy pieces move differently, and they cost differently. Furniture, beds, rugs, lighting, large mirrors, and anything else that ships by freight are excluded from free shipping, whatever your order total.

These pieces are quoted at the maker’s live carrier rate, calculated from the size and weight of the item and where it is going. You will see that rate at checkout, itemized, before you pay.

If an order holds both an oversize piece and ordinary ones, you will see both charges: the freight rate on the oversize piece, and the flat or free rate on everything else.

Freight deliveries are scheduled rather than simply dropped. The carrier will contact you to arrange a window once your piece reaches your area.

When your order arrives

Most orders leave the maker within two to three business days. Standard delivery typically takes a further three to seven business days once the piece is in transit.

Made-to-order pieces take longer. Lighting is built after you order and generally takes four to six weeks. If your order includes custom work, we will email you with a timeline once the maker confirms it.

These are typical ranges rather than guarantees. Weather, carrier delays, and holiday volume all move them.

Orders with more than one maker

If your order includes pieces from different makers, they will arrive in separate packages, on separate days, with separate tracking numbers. This is normal and does not mean anything has gone wrong.

Tracking

You will get a shipping confirmation with tracking as each package leaves. If your order is split across makers, expect more than one of these emails.

Addresses

Please check your shipping address carefully at checkout. Once a maker has shipped, we usually cannot redirect a package. If a package is returned to us because the address was incorrect or undeliverable, we will refund the order less any shipping we paid, or reship it once you confirm a corrected address.

We do not ship to freight forwarders, and we are not able to take responsibility for packages once they have been delivered to the address you gave us.

Delayed, lost, or damaged in transit

If tracking has not moved in several days, or a package is marked delivered and is not where you expect it, email hello@shopmerrittcollective.com with your order number and we will open a trace with the carrier.

If something arrives damaged, please email us within 30 days of delivery with photographs of the item and its packaging. That is covered under our returns policy, and we pay the return shipping on damaged, defective, or incorrect items.

Cancellations and changes

Email us as soon as you can. We can usually cancel or amend an order before the maker has shipped it. Once a piece is in transit, it becomes a return.

Returns

Returns are handled separately — see our returns and refunds policy for the window, what we cover, and how to start one.

Questions

Email hello@shopmerrittcollective.com and we will help.