Shipping policy
Shipping
Merritt Collective works with independent makers who ship their pieces to you directly. That keeps us close to the people who make the work, and it shapes how shipping runs here — so it is worth a minute of your time.
Where we ship
We ship within the United States only. We are not able to deliver to international addresses at this time.
What shipping costs
- Standard shipping is free on orders of $70 or more.
- On orders under $70, standard shipping is a flat $8.
- Express shipping is a flat $15, available at checkout on most orders.
A small number of oversized pieces — lighting, rugs and furniture — ship by freight. Where freight applies, the cost is calculated at checkout or quoted to you before the order is confirmed.
When your order arrives
Most orders leave the maker within two to three business days. Standard delivery typically takes a further three to seven business days once the piece is in transit. Express is faster in transit but does not change how long the maker needs to get the piece out the door.
Made-to-order pieces, custom work, and anything moving by freight take longer. If your order includes one of these, we will email you with a timeline once the maker confirms it.
These are typical ranges rather than guarantees. Weather, carrier delays, and holiday volume all move them.
Orders with more than one maker
If your order includes pieces from different makers, they will arrive in separate packages, on separate days, with separate tracking numbers. This is normal and does not mean anything has gone wrong. You are charged shipping once, at checkout — never per package.
Tracking
You will get a shipping confirmation with tracking as each package leaves. If your order is split across makers, expect more than one of these emails.
Addresses
Please check your shipping address carefully at checkout. Once a maker has shipped, we usually cannot redirect a package. If a package is returned to us because the address was incorrect or undeliverable, we will refund the order less any shipping we paid, or reship it once you confirm a corrected address.
We do not ship to freight forwarders, and we are not able to take responsibility for packages once they have been delivered to the address you gave us.
Delayed, lost, or damaged in transit
If tracking has not moved in several days, or a package is marked delivered and is not where you expect it, email hello@shopmerrittcollective.com with your order number and we will open a trace with the carrier.
If something arrives damaged, please email us within 30 days of delivery with photographs of the item and its packaging. That is covered under our returns policy, and we pay the return shipping.
Cancellations and changes
Email us as soon as you can. We can usually cancel or amend an order before the maker has shipped it. Once a piece is in transit, it becomes a return.
Returns
Returns are handled separately — see our returns and refunds policy for the window, what we cover, and how to start one.
Questions
Email hello@shopmerrittcollective.com and we will help.