Refund policy
Returns & Refunds
Merritt Collective works with independent makers who ship their pieces to you directly. We want you to be happy with what arrives, and we stand behind every order regardless of which maker it came from.
Our return window
You have 30 days from the day your order is delivered to request a return. Items should be unused, in the condition you received them, and in their original packaging.
Return shipping is on us
Returns are free on most of what we carry. Once your return is approved, we send you a prepaid shipping label — you will not be charged for return postage, and there is no restocking fee.
Exceptions: Lighting, rugs and furniture. These ship by freight and cost far more to send back than a parcel, so return shipping on those pieces is paid by the customer. We will still arrange the pickup and quote you the cost before anything is collected, so there are no surprises.
How to start a return
Email hello@shopmerrittcollective.com within 30 days of delivery with your order number and the item you would like to return. We will reply with a return authorization and your prepaid label.
Please do not ship anything back before you have heard from us. Returns sent without authorization may not be able to be processed, because each maker ships from a different location.
Refunds
Once your return is received and inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the money to appear on your statement.
Original shipping charges, if any were paid, are not refunded except where the return is the result of our error or a damaged or defective item. Where return freight is paid by the customer — lighting, rugs and furniture — that cost is deducted from the refund unless it has already been paid separately.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not the item you ordered, email us at hello@shopmerrittcollective.com within 30 days of delivery and include photographs of the item and its packaging. We will arrange a replacement or a refund.
What cannot be returned
- Final sale and clearance items
- Custom, personalized, or made-to-order pieces
- Personal care items and consumables — including soap, candles, bath products, and food — once opened or used
- Gift cards
Items in these categories are still covered if they arrive damaged, defective, or incorrect.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order. If you would prefer we handle the exchange directly, email us and we will do our best to arrange it with the maker.
Cancellations
If you need to cancel an order, email us as soon as possible. We can usually cancel before the maker has shipped. Once a piece is in transit, it becomes a return and the terms above apply.
Questions
Email hello@shopmerrittcollective.com and we will help.